Field Service Manager
Houston, TX
Full Time
Mid Level
Expansa is a premium provider of turnkey water treatment solutions for heavy industrial clients and municipal activities with corporate offices in Houston, TX.
Founded in 2015, we build on a rich tradition of commitment to providing premium services at a great value to our customers.
Job Summary
We are seeking an experienced Field Service Manager to lead field service operations, industrial rental equipment readiness, and customer support activities. This role oversees technicians, coordinates projects, ensures equipment reliability, and delivers exceptional service to customers.
This is a strong opportunity for a hands-on leader who enjoys problem-solving, managing teams, and making an impact in a growing operation.
Responsibilities
- Lead daily field service operations, schedules, and team performance
- Oversee maintenance, repair, and readiness of industrial water rental equipment
- Coordinate staffing, equipment, and resources for customer projects
- Ensure work is completed safely, on time, and to quality standards
- Serve as a key contact for customer needs, updates, and issue resolution
- Troubleshoot field, equipment, and operational issues
- Train, mentor, and develop field service employees
- Track inventory, service records, and operational documentation
- Drive continuous improvement in service quality and efficiency
Required:
- High school diploma or equivalent
- 5+ years of experience in field service, industrial water treatment, or related operations
- Leadership or management experience
- Valid driver’s license
- Technical or vocational training
- Experience with pumps, filtration, UF, NF, RO, and DI systems
- Relevant certifications
- Strong leadership and team management skills
- Excellent customer service and communication abilities
- Strong troubleshooting and decision-making skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong mechanical and technical aptitude
- Ability to lift up to 50 lbs
- Ability to work in industrial and field environments
- Willingness to travel nationwide, including short notice travel
- Ability to work extended hours, weekends, or holidays as needed
We offer competitive benefits, ongoing training, and the opportunity to build a long-term career with a stable and growing company.
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Company-paid training and development
- Career advancement opportunities
- Stable, team-oriented work environment
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